It’s a pretty simple concept, similar to just-eat but for shisha, not food. We have been providing shisha hire in and around Cardiff for almost 4 years. Choose your flavours, give us a call on 07447799582 and place your order. Once delivered, we’ll arrange collection of the shisha, usually the following evening.
How long does delivery take?
Delivery takes an average of 45 minutes, during busy occasions we can take over an hour. Around Cardiff city centre deliveries are usually fulfilled the fastest and areas further out such as St Mellons, Llanrumney etc can take slightly longer. We always advise customers to pre-book the shisha, by dropping us a message with the name, address and order details.
How long does it take to set up the shisha?
The shisha is fully set up, with water in the base, flavour in the bowl and holes poked in the foil. The only thing for you to do is light up the coal (can take up to 10 minutes), which if you like we can also do for you.
How long can I keep the equipment for?
The shisha is usually collected the next day between 5-10pm, we can collect at various other times providing the customer has arranged this in advanced. If you’ve ordered extra flavour bowls, we usually extend the hire to between 24-48 hours and any extra days are charged at £5 per day per pipe. We can also collect the equipment on the same day provided it is before we close for the night.
What is included in the shisha hire?
You get your choice of flavour(s) packed in a ready to go bowl, coals, hygiene mouthtips, tongs and a fully assembled ready to go Khalil Mamoon shisha pipe. If you need, we can provide coil burners for lighting the coal.
What is the minimum order amount?
Within most of Cardiff, ordering just one shisha pipe is the minimum amount, for areas on the border or outside of Cardiff we have minimum requirements. If you’re looking to order, give us a call and we’ll discuss any minimum requirements.
Why do you charge a £15 deposit per pipe?
We find it protects both ourselves and our customers. Many people are new to the world of shisha and sometimes accidents occur, we take a deposit in case of any breakages and to prevent any misuse. We do however have a referral system, if you know anyone who has ordered from us previously, provide their name and delivery address and in most instances we waive the deposit. If a deposit is charged we do return it once successfully collecting the equipment, you don’t have to worry about us running away with £15 😉
What flavours can I choose from?
At this moment in time we have around 40 flavours in stock, that you can mix and match to suit your needs. Our menus occasionally change and some of the unpopular flavours are replaced with new and improved ones. This helps keep our regular customers wanting to come back for more. Take a look at our menus from the drop down menu above or on the left (depending on what type of device you are using)
Can I smoke anything else from your equipment?
No. We have customers from countries around the world and some of the stuff available elsewhere ends up ruining our equipment. We have had to throw away parts numerous times as it left a nasty lingering smell in the equipment. We have specific shishas for specific flavours, this ensures customers are able to taste the particular flavour to its full potential. However, if somehow you have the exact brand and flavours at home and would like to smoke it, let us know and I’m sure we wouldn’t object to it.
Do you set up the shisha in our house?
Yes we can, and do everyday. It helps newbies if they are unsure what to do and gives the experienced smokers a break from having to setup the shisha. It takes around 5-10 minutes for us to get the coals lit and shisha smoking for you. We usually set up in the kitchen near an extractor fan or window, so the smell associated with lighting coals is easily dissipated.
Can you hide the shisha when delivering?
Not something we expected when we first started out. But seems like there’s a big market for hidden shisha . We know some customers prefer to keep things private and we provide specially made shisha carry bags so no one else can know what is going on. We find they are mostly used in apartment blocks such as Altolusso and the Hayes. We also find that in some cultures shisha is frowned upon but don’t worry we got it covered (even if it’s in a black bag)
Do you provide lighting equipment for the coals?
Yes, if a customer needs a coil burner we can provide them. Quick and effective tools to get the coal lit in no time. We leave the lighting equipment with you until you are finished and we collect them together with the shisha.
Can a member of staff stay throughout the shisha session?
We do attend events and stay throughout the duration, if a customer needs a member of staff at a house party it should be fine provided enough notice has been given and we have someone available at that time. Most of the time once we initially setup and explain the procedures, customers are comfortable to light the coals and maintain the shisha throughout the night themselves.
Do you provide services outside of Cardiff?
Yes, provided a minimum number of pipes has been ordered. We have provided shishas for events in Bridgend, Swansea, Gower and Bristol. It can be costly as we are based in Cardiff but the only additional charge is the transport costs and/or staff hire. Drop us an email email@example.com to find out more.
How long does a shisha typically last?
This depends on a number of factors, brand of shisha, heat management and the number of people smoking. An average session between 2 people lasts around 45-60 minutes, for one person it will double the time and for 3-4 people it will slightly reduce the time. Whilst writing these pages for the past couple hours, my shisha is still going strong and eventually it will be me who’s had enough. Our shishas are known for the longevity and some customers smoke for hours on end. We do advise customers to stop smoking if the shisha has burnt out, as it can be harmful and it can also damage our equipment with the burnt smell and taste.
Do we need to clean the shisha after smoking?
We do all the cleaning so you don’t have to, each shisha pipe is washed and cleaned before its next use, you’ll never have an unwashed shisha ever. All we ask customers to do is empty out the ash into a sink or bin if they’re able to.
When will you open a shisha lounge in Cardiff?
We’ve been on the lookout for a while so you never know, we have a lot of customers asking us to open, as our shishas are soo good. You’ll find out once we do, and who knows maybe you’ll be on our VIP list.
What are the costs associated with any damage that may occur?
Bowls are charged at £5-£10, hoses are charged at £10, bases are charged at £10 and stems are charged at £15. We rarely need to charge customers for damage or replacement now.
How come I have never heard of your service before?
Our advertising is very minimal, and we feel that word of mouth and social media has proven successful. The concept although not created by us has been favoured by many residents outside of Cardiff who are looking to franchise out. Although no franchise has yet opened, we are seeking motivated individuals who think this idea can be expanded in to their city or country. Let us know if you’d like to join the team and we’ll help get everything setup and teach you the ropes.